You can permanently delete your tana! account and the data tied to it at any time, either from inside the app or by requesting deletion from this page.
The fastest way to delete your account is from your profile in the tana! app:
If you no longer have the app installed, or you'd rather not sign back in, email us and we will delete your account manually.
Include the email address you used to sign up (Google Sign-In email) and the subject line "Delete my tana! account". We'll confirm receipt within 3 business days and complete deletion within 30 days.
When your deletion request is processed, we permanently remove:
A small amount of data is retained after deletion for legal, security, and operational reasons. None of it is used for advertising or shared with third parties.
| Data | Why | How long |
|---|---|---|
| De-identified analytics events (session counts, route views) with no link back to you | To understand how the app is used at an aggregate level | Indefinitely (no personal identifiers remain) |
| Deletion request records (your email, request date, confirmation date) | To prove the request was fulfilled if we're audited | Up to 2 years |
| Server backups that included your data prior to deletion | Backups are rotated on a fixed schedule and cannot be surgically edited | Purged within 30 days of deletion |
| Records required by Philippine law (e.g. tax, fraud, dispute records) | Legal compliance | As required by applicable law |
Timeline. We confirm receipt of email requests within 3 business days. Your account and associated data are deleted from live systems within 30 days of the request. Backup copies are purged within an additional 30 days.
Once deletion is complete, you will no longer be able to sign in with the same Google account and recover your data, routes, or badges. If you re-sign in with the same Google account later, a brand new empty account will be created.
If you have questions about deletion, retention, or how your data is handled, email tanabohol@gmail.com or read our Privacy Policy.